Careers

We are looking for an experienced and analytical Certified Public Accountant (CPA) or CPA candidate with a minimum 5 years of experience to join our talented and growing accounting office. Our firm is committed to providing the highest quality accounting, tax and consulting services to many clients on the Delmarva Peninsula and beyond.

To accomplish your goal of successfully managing our company’s tax and financial processes, you will perform various tasks. These include filing all tax forms and analyzing business transactions.

Responsibilities:

• Conduct tax interviews with clients
• Request, collect, and compile all necessary documents
• Prepare corporate and personal income tax returns
• Advise business owners and individuals regarding the tax code
• Maintain and garner new client relationships
• Detect and address potential compliance issues proactively
• Maintain compliance with all state and federal regulations at all times
• Uphold the excellent reputation of our firm
• Maintain constant communication with IRS, State Agencies, and our clients
• Provide tax consults and on-boarding for new clients
• Maintain highly organized and updated client files
• Work collaboratively with other team members to achieve shared goals
• Additional responsibilities as needed

Requirements:

• Bachelor’s degree in Accounting, Finance or a related field
• A minimum of 5 years’ proven experience as a public accountant
• CPA certification or CPA Candidate is a requirement
• Outstanding tax knowledge of local, state and federal regulations
• Excellent attention to detail with strong analytical skills
• Solid understanding of tax & accounting software and MS Office
• Excellent customer service and interpersonal skills
• Outstanding phone and email etiquette
• Able to thrive in deadline-driven environment

To succeed in this role, you need to have a comprehensive knowledge of bookkeeping and budgeting processes. Our ideal candidate is extremely professional, with excellent communication and organizational skills.

CG Accounting Group is seeking an experienced and dedicated Customer Services Manager to join our dynamic team. As the Customer Services Manager, you will be responsible for leading and managing our customer service team to ensure exceptional service delivery to our valued customers.

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience. 

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures
• Create client messaging through social media and traditional marketing assets

Qualifications

• Proven experience as a Customer Services Manager or similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated problem-solving and decision-making skills.
• Familiarity with customer service software and systems.
• Bachelor’s degree or equivalent experience
• 3+ years’ of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)